Hi! I'm interested in getting a quote for cleaning services

TERMS AND CONDITIONS

Effective Date: August 21, 2026
Last Updated: August 21, 2026

These Terms and Conditions (“Terms”) govern the purchase and use of cleaning and related services provided by Fresh Finish Cleaning (“Fresh Finish,” “we,” “our” or “us”).

By requesting a quote, purchasing a service, scheduling an appointment or permitting our team to enter a property, you confirm that you have reviewed and accepted these Terms, our Privacy Policy and our Cancellation, Rescheduling and Refund Policy.

1. ELIGIBILITY AND AUTHORITY TO BOOK

You must be at least 18 years old and legally capable of entering into an agreement to book a Fresh Finish service.

By booking, you confirm that:

  • The information you provide is accurate and complete

  • You own, occupy, manage or are otherwise authorized to arrange service at the property

  • You have permission to provide our team with access

  • You will inform other occupants, tenants, owners or representatives about the scheduled service

  • You are authorized to accept these Terms on behalf of the customer or organization named in the booking

2. SERVICES

Fresh Finish may provide:

  • Residential cleaning

  • Commercial cleaning

  • Post-construction cleaning

  • Industrial cleaning

  • Move-in and move-out cleaning

  • Specialty cleaning

  • Mobile car detailing

  • Optional cleaning add-ons

  • Other services approved in writing

The specific scope of work is determined by the package, add-ons, quote or written service description purchased by the customer.

Services not expressly listed as included are not part of the booking unless approved and paid for separately.

3. SERVICE AREA

Fresh Finish primarily serves Toronto and the Greater Toronto Area.

Availability may depend on:

  • Property location

  • Travel distance

  • Parking availability

  • Building access

  • Service type

  • Team availability

  • Weather and road conditions

Additional travel, parking or access charges may apply when disclosed before the service is performed.

4. WEBSITE PRICES AND QUOTES

Website prices are based on:

  • The selected cleaning package

  • The stated property size

  • The included number of bedrooms and bathrooms

  • A normally maintained property

  • The selected cleaning frequency

  • The services and add-ons shown in the package description

Prices may be revised when the property information provided by the customer is inaccurate, incomplete or materially different from the actual conditions.

Custom quotes may be required for:

  • Homes with five or more bedrooms

  • Properties larger than the package limit

  • Excessive clutter, buildup or pet hair

  • Additional bathrooms

  • Specialty or hazardous cleaning

  • Large finished basements

  • Properties requiring substantially more labour

  • Services outside the standard package

  • Unusual access, parking or travel requirements

Unless otherwise stated, a quote is valid for 14 days and may be revised if the requested scope, property condition or service date changes.

5. TAXES AND ADDITIONAL CHARGES

Applicable taxes and approved additional charges will be displayed at checkout, included in the quote or communicated before additional work begins.

Customers are responsible for disclosed charges relating to:

  • Additional labour

  • Extra rooms or bathrooms

  • Optional add-ons

  • Parking

  • Travel outside the normal service area

  • Unusual access requirements

  • Disposal fees

  • Specialty supplies or equipment

Fresh Finish will not intentionally perform material additional work without informing the customer or authorized representative.

6. PAYMENT

Payment is required through the Fresh Finish website unless another arrangement has been approved in writing.

Fresh Finish may use Stripe or another third-party payment processor. Payment processing is also subject to the provider’s applicable terms and privacy practices.

The customer confirms that they are authorized to use the selected payment method.

Fresh Finish may suspend, decline or cancel a booking when:

  • Payment is declined

  • Payment information cannot be verified

  • Fraud or unauthorized activity is suspected

  • An outstanding balance remains unpaid

  • A prior chargeback or payment dispute remains unresolved

7. ONLINE PURCHASES AND APPOINTMENT CONFIRMATION

Purchasing a service online reserves the selected service package but does not guarantee the requested date or arrival time.

All requested dates are subject to availability. Fresh Finish will contact the customer to confirm:

  • The appointment date

  • The estimated arrival window

  • Material service details

  • Any additional information required

A requested appointment is not fully confirmed until Fresh Finish sends confirmation.

If the requested date is unavailable, Fresh Finish will offer a reasonable alternative.

8. ARRIVAL WINDOWS

Arrival times are provided as estimated windows rather than exact guarantees.

Traffic, weather, building access, emergencies and earlier appointments may affect arrival times. Fresh Finish will make reasonable efforts to communicate significant known delays.

A reasonable delay does not automatically entitle the customer to a refund.

The customer must remain available by telephone during the arrival window if access or clarification may be required.

9. CUSTOMER RESPONSIBILITIES BEFORE SERVICE

Before our team arrives, the customer must:

  • Provide the correct address and contact information

  • Ensure safe and timely access

  • Arrange parking or provide accurate parking instructions

  • Notify concierge or building management when required

  • Provide working water and electricity

  • Secure pets when requested

  • Remove confidential documents, cash, medication and valuables

  • Identify fragile, damaged or high-value items

  • Disclose hazards and unsafe conditions

  • Remove excessive clutter unless organization is included

  • Provide clean linens when purchasing a linen-change add-on

  • Empty appliances or cabinets when required by the selected add-on

  • Inform Fresh Finish of security cameras operating inside the property

Fresh Finish is not responsible for reduced cleaning results or lost service time caused by the customer’s failure to prepare the property.

10. PROPERTY ACCESS

The customer may provide access through:

  • Personal entry

  • Concierge authorization

  • A lockbox

  • A temporary access code

  • A key

  • Another approved arrangement

Customers should provide temporary codes whenever possible and deactivate them after service.

Fresh Finish will take reasonable care of keys and access information but is not responsible for access problems caused by incorrect, expired or incomplete instructions.

If our team cannot enter within 15 minutes of arrival despite reasonable attempts to contact the customer, the appointment may be treated as a lockout or same-day cancellation.

11. SERVICE TIME

Service durations shown on the website are estimates provided for planning purposes.

Actual service time may vary based on:

  • Property size and layout

  • Number of occupants

  • Amount of buildup or clutter

  • Pet hair

  • Accessibility

  • Selected add-ons

  • Property condition

  • Number of assigned cleaners

Purchasing a package means purchasing the described scope of service, not necessarily a guaranteed number of labour hours unless specifically stated in writing.

12. STANDARD CLEANING LIMITATIONS

Standard cleaning is intended for normally maintained homes and does not include, unless specifically purchased or approved:

  • Biohazard remediation

  • Bodily-fluid cleanup

  • Crime-scene or trauma cleaning

  • Mould remediation

  • Pest or infestation treatment

  • Hoarding remediation

  • Needle or sharps removal

  • Hazardous chemical removal

  • Heavy lifting

  • Exterior window cleaning

  • High-access work requiring ladders or specialized equipment

  • Carpet or upholstery extraction

  • Permanent stain removal

  • Restoration or repair

  • Work prohibited by safety requirements

Fresh Finish may recommend another service, revise the quote or decline work outside the selected package.

13. ADD-ON SERVICES

Add-ons are available only with an eligible cleaning package unless Fresh Finish approves otherwise.

Add-ons may include:

  • Additional bathroom cleaning

  • Inside oven cleaning

  • Inside refrigerator cleaning

  • Inside cabinet cleaning

  • Interior window cleaning

  • Detailed baseboard cleaning

  • Finished basement cleaning

  • Pet hair removal

  • Bed linen changes

  • Balcony cleaning

The customer must select the correct quantity, size or service option.

If the actual quantity or condition exceeds the purchased option, Fresh Finish may:

  • Complete only the purchased amount

  • Offer an additional charge

  • Provide a revised quote

  • Reschedule the additional work

14. RECURRING CLEANING

Weekly and every-two-weeks prices apply per visit and are based on the property being cleaned consistently according to the selected schedule.

Recurring pricing may change when:

  • Appointments are repeatedly cancelled or skipped

  • Access is unavailable

  • The property is not maintained between visits

  • The property size, occupancy or condition changes

  • Additional services are requested

  • Fresh Finish provides reasonable notice of a general price adjustment

After an extended interruption, the next appointment may be charged at the applicable one-time rate.

Customers may cancel future recurring appointments subject to the notice requirements in our Cancellation, Rescheduling and Refund Policy.

15. PETS

Customers must disclose pets and secure them when requested.

Fresh Finish is not responsible for:

  • Pets escaping through doors opened during service

  • Stress or behavioural reactions caused by cleaning equipment

  • Pet-related damage

  • Injuries resulting from an undisclosed or unsecured animal

Our team may leave or decline service when an animal behaves aggressively or prevents safe cleaning. The applicable late-cancellation terms may apply.

16. CHILDREN AND OTHER OCCUPANTS

Customers are responsible for supervising children, dependants, visitors and other occupants.

People should remain away from:

  • Wet floors

  • Cleaning equipment

  • Chemicals

  • Active work areas

  • Open appliance doors

  • Cords and other temporary hazards

Fresh Finish may pause or limit work when occupants interfere with safe service delivery.

17. WORKPLACE SAFETY AND CUSTOMER CONDUCT

Fresh Finish maintains zero tolerance for:

  • Threats or violence

  • Harassment

  • Discrimination

  • Sexual comments or conduct

  • Intimidation

  • Unwanted physical contact

  • Aggressive behaviour

  • Illegal activity

  • Deliberately unsafe working conditions

Our employees may leave immediately when they reasonably believe a condition or person presents a safety risk.

When unsafe conduct or an undisclosed hazard prevents service, the appointment may be treated as a same-day cancellation and the payment may be non-refundable.

Fresh Finish may refuse future service to any person who threatens, harasses, discriminates against or endangers a worker.

18. HAZARDOUS AND SPECIALTY CONDITIONS

Customers must disclose known or suspected:

  • Blood or bodily fluids

  • Human or animal waste

  • Needles or sharps

  • Mould

  • Infestations

  • Hazardous chemicals

  • Illegal substances

  • Fire or structural damage

  • Decomposition

  • Crime-scene or trauma conditions

  • Hoarding or extreme buildup

Standard cleaning employees will not be required to handle undisclosed hazardous materials.

Specialty cleaning is subject to separate assessment, pricing, procedures and safety requirements. Fresh Finish may decline any service for which it does not have the required training, insurance, equipment or disposal arrangements.

19. PHOTOGRAPHS AND SERVICE DOCUMENTATION

Fresh Finish may take limited photographs when reasonably necessary to document:

  • Pre-existing damage

  • Property condition

  • Areas requiring additional service

  • Completed work

  • Safety hazards

  • Customer complaints

  • Reported incidents

We will avoid capturing people, confidential documents and unnecessary personal information.

Service photographs will not be used for advertising, social media or promotional content without separate permission.

Our handling of photographs is governed by our Privacy Policy.

20. VIDEO RECORDING

Fresh Finish does not routinely use body-worn cameras or continuously record employees while they clean occupied residential properties.

If video recording is considered necessary for a specific high-risk, vacant, specialty or incident-related service, Fresh Finish will provide advance notice and obtain any consent required before recording.

Any authorized recording will be visible, limited to a defined purpose and handled according to our Privacy Policy.

Customers must disclose security cameras operating inside the service area before the appointment begins.

21. FRAGILE, VALUABLE OR DAMAGED PROPERTY

Customers must safely store or identify:

  • Cash

  • Jewellery

  • Collectibles

  • Medication

  • Confidential documents

  • Electronics

  • Artwork

  • Antiques

  • Sentimental items

  • Unstable or improperly mounted objects

  • Previously damaged items

Fresh Finish may decline to clean unusually fragile or valuable items.

Normal cleaning may reveal or worsen pre-existing deterioration, loose fixtures, damaged finishes, unstable furniture or improperly installed items. Fresh Finish is not responsible for pre-existing damage or ordinary wear that was not caused by our failure to use reasonable care.

22. DAMAGE AND LOSS CLAIMS

Any suspected damage or loss must be reported within 24 hours after service.

The customer must provide:

  • Their name and service address

  • A description of the item or area

  • Clear photographs where available

  • Proof of ownership or value when reasonably requested

  • Any relevant security footage or supporting information

The customer must allow Fresh Finish a reasonable opportunity to inspect and investigate before arranging repairs, replacement or disposal.

Fresh Finish may repair, replace or compensate for verified damage caused by our failure to use reasonable care, subject to applicable law and available insurance.

Fresh Finish is not responsible for:

  • Pre-existing damage

  • Ordinary wear and tear

  • Improper installation

  • Manufacturer defects

  • Unstable furniture or fixtures

  • Items not disclosed as fragile or valuable

  • Damage caused by pets, occupants or third parties

  • Loss that cannot reasonably be connected to our service

Nothing in this section excludes liability that cannot legally be excluded.

23. SATISFACTION GUARANTEE

If an included area was missed or not cleaned to the agreed standard, the customer must contact Fresh Finish within 24 hours after service.

When the concern is approved, Fresh Finish will arrange a complimentary touch-up of the eligible area.

The guarantee does not apply to:

  • Permanent stains or damage

  • Areas excluded from the package

  • Inaccessible or unsafe areas

  • New mess created after service

  • Areas altered or cleaned by another person

  • Results limited by deterioration, clutter or buildup

  • Customer requests reported after the 24-hour period

The complimentary touch-up is the primary remedy for an approved quality concern. Declining an offered touch-up does not automatically create a right to a refund.

24. CANCELLATIONS, RESCHEDULING AND REFUNDS

All cancellations, rescheduling requests, lockouts, no-shows, service credits and refunds are governed by the Fresh Finish Cancellation, Rescheduling and Refund Policy.

In summary:

  • Completed services are non-refundable

  • Eligible quality concerns receive a complimentary re-clean

  • At least 48 hours’ notice allows one free reschedule or service credit

  • Cancellations within 24 to 48 hours are subject to a 50% fee

  • Cancellations with less than 24 hours’ notice are non-refundable

  • Same-day cancellations, lockouts and no-shows are non-refundable

  • Customers may receive a refund if Fresh Finish cancels and cannot provide the service

  • Legally required refunds will be honoured

The complete policy forms part of these Terms.

25. WEATHER, EMERGENCIES AND EVENTS OUTSIDE OUR CONTROL

Fresh Finish may delay, reschedule or cancel a service because of:

  • Severe weather

  • Unsafe driving conditions

  • Illness or emergency

  • Power or water interruption

  • Building restrictions

  • Government orders

  • Labour disruptions

  • Equipment failure

  • Events beyond our reasonable control

Fresh Finish will communicate with the customer and offer a reasonable rescheduling option. When Fresh Finish cannot provide the purchased service within a reasonable period, the applicable payment may be refunded.

26. COMMUNICATIONS

By providing contact information, the customer authorizes Fresh Finish to send necessary communications relating to:

  • Quotes

  • Bookings

  • Payments

  • Arrival windows

  • Service changes

  • Customer support

  • Safety matters

  • Cancellations and refunds

Marketing communications will be sent only with the appropriate consent or as otherwise permitted by law. Customers may withdraw marketing consent without affecting necessary service communications.

27. PRIVACY

Fresh Finish collects, uses, stores and discloses personal information as described in our Privacy Policy.

By booking, the customer acknowledges that service and payment information may be processed by providers such as Hostinger, Stripe, WhatsApp, email providers and scheduling systems.

The Privacy Policy forms part of these Terms.

28. THIRD-PARTY SERVICES

Our website may use or link to independently operated services, including payment processors, mapping tools, messaging platforms and social networks.

Fresh Finish is not responsible for interruptions, outages or independent practices controlled by those providers.

Use of a third-party platform may also be governed by that provider’s terms and privacy policy.

29. WEBSITE CONTENT

Website content is provided for general information and service-selection purposes.

Fresh Finish makes reasonable efforts to keep descriptions and prices accurate but may correct errors, update packages or change availability.

Images may be representative and do not guarantee an identical property, employee, vehicle or cleaning result.

30. INTELLECTUAL PROPERTY

The Fresh Finish name, logo, website copy, graphics, photographs, package descriptions and other original materials are owned by or licensed to Fresh Finish.

They may not be copied, republished, sold, modified or used commercially without written permission.

31. LIMITATION OF LIABILITY

To the extent permitted by law, Fresh Finish is not liable for indirect, incidental, special or consequential losses arising from a cleaning service, website interruption or delayed appointment.

Fresh Finish’s responsibility for a verified claim will be assessed according to the circumstances, the purchased service, applicable law and available insurance.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including rights protected by applicable consumer-protection legislation.

32. INDEMNIFICATION

To the extent permitted by law, the customer is responsible for losses, claims or expenses resulting from:

  • Materially false booking information

  • Lack of authority to grant property access

  • Undisclosed dangerous conditions

  • The customer’s breach of these Terms

  • Unsafe conduct by the customer, occupants, visitors or animals under the customer’s control

This provision does not require the customer to compensate Fresh Finish for losses caused by Fresh Finish’s own unlawful conduct or failure to use reasonable care.

33. REFUSAL OR TERMINATION OF SERVICE

Fresh Finish may decline, suspend or terminate service when:

  • A customer violates these Terms

  • Payment remains outstanding

  • Fraud or misuse is suspected

  • The property presents an undisclosed safety risk

  • A customer or occupant harasses or threatens a worker

  • The requested work is unlawful

  • Fresh Finish lacks the equipment, training or insurance required

  • Continuing the business relationship is no longer reasonable

Any payment adjustment will be determined under the Cancellation, Rescheduling and Refund Policy and applicable law.

34. GOVERNING LAW

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.

Any dispute will be handled in the appropriate court or forum with jurisdiction in Ontario, subject to any mandatory consumer rights.

35. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable where possible.

36. NO WAIVER

If Fresh Finish does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

A waiver is effective only when confirmed in writing by Fresh Finish.

37. CHANGES TO THESE TERMS

Fresh Finish may update these Terms to reflect changes to services, pricing, technology, policies or legal obligations.

The current version will be posted on our website with the revised effective date.

Terms accepted for an existing booking will continue to govern that booking unless a change is required by law or agreed to by the customer.

38. COMPLETE AGREEMENT

These Terms, the purchased service description, any written quote, the Privacy Policy and the Cancellation, Rescheduling and Refund Policy form the agreement between the customer and Fresh Finish.

If a written custom quote conflicts with a general website description, the written custom quote will govern the specific service to the extent of the conflict.

39. CONTACT FRESH FINISH

Questions about these Terms may be directed to:

Fresh Finish Cleaning
Telephone: (437) 747-8725
Email: info@freshfinishcleaning.ca
Service Area: Toronto and the Greater Toronto Area, Ontario, Canada