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PRIVACY POLICY

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Fresh Finish Cleaning (“Fresh Finish,” “we,” “our” or “us”) respects your privacy and is committed to protecting the personal information we collect through our website, booking system, communications and cleaning services.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed and the choices available to you.

  1. INFORMATION WE COLLECT

We may collect the following information:

• Your name, email address and telephone number
• Your service address, postal code, building and unit number
• Appointment dates and scheduling preferences
• Parking, entry, access and alarm instructions
• Information about your property, including its approximate size, rooms, bathrooms and condition
• Information about pets, occupants and potential property hazards
• Cleaning priorities, requested services and selected add-ons
• Messages and information sent through our website, email, telephone, WhatsApp or social media
• Order, transaction, cancellation and refund information
• Photographs voluntarily provided by you for quoting or service planning
• Service photographs collected with appropriate notice when reasonably necessary to document property condition, completed work, damage or a reported incident
• Website information such as IP address, browser, device, referring page, pages visited and cookie preferences

Please do not send highly sensitive information unless it is reasonably required to arrange or safely provide your cleaning service.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Respond to questions and quote requests
• Recommend an appropriate cleaning package
• Process bookings and payments
• Schedule and confirm appointments
• Provide residential, commercial and specialty cleaning services
• Communicate arrival windows, delays or booking changes
• Follow access, parking and property instructions
• Protect customers, employees and property
• Investigate complaints, reported damage, safety incidents or payment disputes
• Process cancellations, refunds or rescheduling requests
• Maintain business, accounting, tax and insurance records
• Improve our website, services and customer experience
• Prevent fraud, misuse and unauthorized transactions
• Send promotional communications when appropriate consent has been provided
• Meet legal and regulatory obligations

We limit collection and use to purposes that a reasonable person would consider appropriate in the circumstances.

  1. PAYMENT INFORMATION

Online payments are processed by Stripe or another payment provider displayed during checkout.

Fresh Finish does not directly collect or store complete credit- or debit-card numbers. Payment providers process payment information according to their own privacy policies, security practices and legal obligations.

We may receive limited transaction information, including the customer’s name, contact details, amount paid, service purchased, payment status and transaction reference.

  1. PROPERTY AND ACCESS INFORMATION

Customers may provide information needed to access and service a property, including unit numbers, concierge instructions, lockbox details, parking information or alarm instructions.

We use this information only to coordinate and complete the service, manage safety or resolve an incident. Access information is shared only with authorized team members assigned to the appointment.

Customers should provide temporary access codes whenever possible and change or deactivate them after the service. Customers should not send permanent alarm codes, passwords or unnecessary security information through unsecured messages.

  1. SERVICE PHOTOGRAPHS AND PROPERTY DOCUMENTATION

Fresh Finish may request photographs before an appointment to assess property size, condition, cleaning requirements or potential hazards.

When reasonably necessary, an authorized team member may take limited photographs of:

• Pre-existing property damage
• Areas requiring additional cleaning
• Completed cleaning work
• Items or conditions related to a customer complaint
• Safety hazards or reportable incidents

We will avoid capturing people, family photographs, personal documents, computer screens, financial information or other unnecessary personal details.

Service photographs will not be used for advertising, social media, before-and-after content or promotional purposes without separate permission from the customer.

Customers may ask questions about service photography before their appointment.

  1. BODY-WORN CAMERAS AND VIDEO RECORDING

Fresh Finish does not routinely use body-worn cameras or continuously record employees while they clean occupied residential properties.

If video recording is considered necessary for a particular high-risk, vacant, specialty or incident-related service, Fresh Finish will provide advance notice and obtain any consent required before recording begins.

Any authorized recording will be:

• Visible and never intentionally concealed
• Limited to a clearly identified safety or documentation purpose
• Video-only, with audio disabled
• Restricted to what is reasonably necessary
• Prohibited in situations involving changing, toileting or other highly private personal activity
• Accessible only to authorized individuals
• Securely deleted when it is no longer reasonably required

Customers may contact Fresh Finish before the appointment to discuss an alternative safety arrangement.

  1. EMPLOYEE SAFETY AND LOCATION INFORMATION

Fresh Finish may use scheduling, check-in and location tools to help confirm that employees have safely arrived at and departed from assigned appointments.

Employee location information is limited to scheduled working periods and legitimate operational or safety purposes. It is not intended to monitor employees during personal or off-duty time.

Because an employee’s assigned location may correspond with a customer’s service address, access to this information is restricted to authorized personnel who need it for scheduling, emergency response, service verification or incident investigation.

  1. WEBSITE COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Operate website and checkout features
• Remember cookie preferences
• Understand website usage and performance
• Measure advertising and lead-generation results
• Detect security problems or fraudulent activity

With consent where required, we may use services such as Google Analytics or the Meta Pixel. These providers may receive device, browser, interaction and referral information according to their own privacy policies.

Visitors can manage non-essential cookies through our cookie-consent tool or browser settings. Disabling certain cookies may affect some website functions.

  1. MARKETING COMMUNICATIONS

Fresh Finish may send promotional emails or messages when you have provided consent or when otherwise permitted by law.

Marketing communications may include cleaning reminders, service announcements, promotions and special offers.

You may unsubscribe using the link included in an email or by contacting us. Withdrawing marketing consent will not prevent necessary communications about an existing quote, order, payment or appointment.

  1. HOW WE SHARE INFORMATION

We may share limited personal information with trusted providers that help us operate our business, including:

• Website hosting and ecommerce providers
• Payment processors
• Booking and scheduling providers
• Email, telephone and messaging providers
• Analytics and advertising providers
• Contractors or cleaning professionals assigned to the service
• Accountants, insurers, legal advisers and other professional advisers

These providers receive only the information reasonably required to perform their services.

We do not sell or rent customer personal information.

We may disclose information when required by law or when reasonably necessary to protect a customer, employee, Fresh Finish, property or the public; investigate fraud or an incident; respond to an insurance claim; or cooperate with lawful authorities.

  1. INFORMATION STORED OR PROCESSED OUTSIDE CANADA

Some of our service providers may process or store information outside Ontario or Canada.

Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction. We select established providers and use reasonable measures to protect information under our control.

  1. INFORMATION SECURITY

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, loss, alteration or disclosure.

These safeguards may include:

• Password-protected business systems
• Restricted access based on job responsibilities
• Secure payment processing
• Employee privacy and security instructions
• Controlled access to service and incident records
• Secure deletion or destruction practices

No online system can guarantee complete security. Customers should avoid sending payment-card numbers, permanent access codes or highly sensitive information through ordinary email, text messages or social media.

  1. INFORMATION RETENTION

We retain personal information only for as long as reasonably necessary to:

• Complete the requested service
• Maintain customer and transaction records
• Meet accounting, tax, insurance and legal requirements
• Address complaints, incidents, chargebacks or disputes
• Enforce agreements and protect legal rights

Temporary access instructions should be deleted or deactivated when no longer required. Routine service photographs and safety records will be securely deleted when their documented purpose and applicable retention requirements have ended.

  1. CUSTOMER PRIVACY RIGHTS

Subject to applicable law, you may:

• Request access to personal information held about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent for certain future uses
• Unsubscribe from marketing communications
• Ask questions about how your information is handled
• Submit a privacy complaint

Consent cannot always be withdrawn retroactively. We may also need to retain certain information to meet legal, tax, insurance, transaction or dispute-resolution obligations.

Withdrawing consent may affect our ability to provide a service when the information is reasonably required to safely schedule or complete that service.

  1. OTHER OCCUPANTS AND AUTHORIZED BOOKINGS

The person booking a service confirms that they are authorized to arrange access to the property.

The customer is responsible for informing other occupants, tenants, visitors or workers about the scheduled cleaning and any relevant service documentation practices.

Please do not provide another person’s personal information unless you are authorized to do so.

  1. CHILDREN’S PRIVACY

Our website and booking services are intended for adults arranging cleaning services.

We do not knowingly collect personal information directly from children for marketing purposes. Customers should avoid including children in service photographs or providing unnecessary information about children living at the property.

  1. THIRD-PARTY WEBSITES

Our website may contain links to Stripe, WhatsApp, Google, social media platforms or other third-party services.

Those organizations operate under their own terms and privacy policies. Fresh Finish is not responsible for the privacy practices of independently operated third-party websites or services.

  1. PRIVACY INCIDENTS

If Fresh Finish becomes aware of unauthorized access, loss or disclosure involving personal information, we will investigate the incident and take reasonable corrective measures.

We will notify affected individuals and appropriate authorities when notification is required by applicable law.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, technology, providers or legal obligations.

The current version will be posted on our website with its effective date. Material changes may also be communicated through the website, email or another appropriate method.

  1. CONTACT FRESH FINISH

Questions, access requests, corrections, consent withdrawals or privacy complaints may be directed to:

Fresh Finish Cleaning
Email: info@freshfinishcleaning.ca
Telephone: (437) 747-8725
Service Area: Toronto and the Greater Toronto Area, Ontario, Canada

We will review and respond to privacy inquiries within a reasonable period.